Privacy policy.

Last updated: July 31, 2025

At NicOff Clinic, we are committed to protecting the privacy and personal information of our site visitors and users. This Privacy Policy outlines how we collect, use, share, and safeguard your personal data in compliance with applicable laws, including those in the State of Victoria, Australia.

Data Collection, Use, and Sharing

We are the sole proprietors of the information collected on our website, mobile applications, and other related platforms (collectively, the “Site”). We only collect personal data that you voluntarily provide to us, such as when you register on the Site, fill out forms, or communicate with us via email or other channels. This data may include, but is not limited to, your name, email address, contact details, and any other information you choose to provide.

How We Use Your Data

We use the data we collect to:

  • Provide and improve our services, including personalised support for nicotine cessation.

  • Communicate with you about your account, NicOff Clinic updates, or changes to this Privacy Policy, unless you opt out of such communications.

  • Respond to your enquiries or provide customer support.

  • Comply with legal obligations or protect our legal rights.

Data Sharing

We do not sell, trade, or otherwise transfer your personal data to third parties without your informed consent, except in the following circumstances:

  • To trusted service providers who assist us in operating the Site, conducting our business, or providing services to you, provided they agree to keep your data confidential.

  • To comply with legal obligations, such as responding to lawful requests from public authorities or court orders.

  • To protect the rights, property, or safety of NicOff Clinic, our users, or others.

Unless you indicate otherwise, we may contact you to provide updates about NicOff Clinic or changes to this Privacy Policy.

Control Over Data

You have control over your personal data and can contact us at any time to:

  • Request access to the personal information we hold about you.

  • Request corrections or updates to your personal data.

  • Request deletion of your personal data, subject to any legal obligations we may have to retain certain information.

  • Express any concerns about our use of your data.

To exercise these rights, please contact us using the contact information provided below.

Information Security

We take comprehensive measures to protect your personal information. Sensitive data, such as payment details or personal health information, is encrypted during transmission and stored on secure servers. We use industry-standard security protocols to ensure the safety of your data, including secure socket layer (SSL) technology for data transmission.

We regularly review and update our security practices to protect against unauthorised access, alteration, disclosure, or destruction of your personal data. However, no method of transmission over the internet or electronic storage is 100% secure, and while we strive to protect your data, we cannot guarantee absolute security.

Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by NicOff Clinic. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we securely delete or anonymise it.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on the Site, such as remembering your preferences or analysing Site usage. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of the Site.

Children’s Privacy

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from persons under 18. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by updating the “Last updated” date at the top of this Privacy Policy. Your continued use of the Site after such changes constitutes your acceptance of the revised Privacy Policy.

This Privacy Policy is governed by the laws of the State of Victoria, Australia.